1. How the service is supplied
An eSIM is a digital product supplied ENTIRELY electronically. There is no physical item, so there is no delivery charge and no geographic delivery limit.
- As soon as payment succeeds, the installation QR code appears on the order confirmation screen.
- The same QR code, with the SM-DP+ address and manual activation code, is sent to the email address provided β normally within five minutes of successful payment.
- Account holders can review every eSIM purchased under My orders at any time during its validity.
- The website provides detailed installation guides per device family (iPhone, Samsung, Google Pixel) with illustrations.
2. If the service is not received
If nothing arrives within 30 minutes, check your Spam or Promotions folder first, then contact support. We resend the eSIM at NO additional cost. If a partner network fails and no eSIM can be issued, we contact you and refund in full.
3. Termination
- The service ends automatically when the data allowance is exhausted or the validity period expires, whichever comes first. This is ordinary expiry and gives rise to no refund.
- You may stop using the eSIM at any time by deleting it from your device. Deletion is irreversible and does not create a right to a refund for unused data or time.
- We may terminate service immediately and without refund if the service is used to commit an offence, for payment fraud, or for commercial resale contrary to our published conditions.
- If we withdraw a plan from sale, customers who already bought it keep it for its full validity.
4. Refund policy
Because this is a digital product, refunds turn on whether the eSIM has been activated.
Full (100%) refunds are given where:
- The eSIM has NOT been installed or activated, and a refund is requested within 24 hours of ordering.
- The eSIM cannot be installed because of a technical fault on our side or a partner network's, as confirmed by support.
- The eSIM has no connectivity in the country purchased, despite correct installation and being within coverage.
- The order was charged more than once through a gateway error (the excess is refunded).
- We cancelled the order because the plan was withdrawn or the price was displayed incorrectly through a technical fault.
Refunds are NOT given where:
- The eSIM has been activated and data has been used.
- The wrong country or plan was purchased, or travel plans changed, after activation.
- The device does not support eSIM or is carrier-locked β a condition published clearly, with a free checker available before purchase.
- The data allowance or validity period has been used up.
- The customer deleted the eSIM from the device while the plan was still valid.
5. How to request a refund
- Email support with your order number and a description. For technical faults, include screenshots to speed up verification.
- We respond within 24 working hours and confirm the outcome within five working days at most.
- Refunds are returned to the ORIGINAL payment method. The time to appear depends on your bank or card issuer, typically 5 to 15 working days.
- We charge NO refund processing fee.